Check your member area
Confirm that you are signed in and review any membership or tool notices shown in your dashboard.
Review the access method
Check whether the tool uses direct access or requires an extension. Follow the current instructions for that specific tool.
Confirm your setup
Check that your device and browser meet the tool’s requirements. For extension tools, follow the official guide to confirm installation.
Record the issue
Note the tool name, the step that failed and the visible error. Take a screenshot only after hiding private details.
Use member support
Share the problem through the current support route. Ask about the applicable restoration or resolution process; do not send account secrets.
Need more help? Visit the support centre for the next step.