Digital service nature
Azixa memberships are digital services delivered through account activation and the applicable dashboard or setup route. There is no physical product. This does not remove any mandatory rights available under applicable law.
Review before payment
Before paying, review the plan price, validity, included services, device requirements, access method, fair-use limits and support terms. Contact support if any material point is unclear.
48-hour service resolution promise
If a verified core service included in your paid plan is not working, report the problem promptly to Azixa support. The 48-hour period starts when support receives a complete report containing the registered email, order ID, affected service and sufficient non-sensitive evidence to reproduce or verify the problem.
- We will try to restore the affected service or provide a suitable working replacement within 48 consecutive hours.
- If we cannot resolve the verified problem or provide a suitable replacement within that period, the eligible payment for the affected purchase will be refunded.
- A refund will also be provided where required by applicable law.
Generally non-refundable situations
Subject to applicable law, a refund may be declined for change of mind after successful activation, failure to meet clearly disclosed device requirements, prohibited use, credential sharing, or a user-controlled internet/browser issue. Each request is reviewed on its facts.
Service interruption
Support may inspect relevant service and login logs to verify a reported problem. Short maintenance interruptions, customer-device problems, unsupported browsers, internet failures or violations of published usage rules do not start the 48-hour refund window unless the purchased core service itself is verified as unavailable. Nothing in this policy removes mandatory customer rights.
Duplicate, accidental and wrong-plan payments
Verified duplicate payments will be returned to the original payment method. For an accidental or wrong-plan purchase, contact support before activation or use; available cancellation or plan-change options will be explained.
Plan changes
Upgrade, downgrade and unused-value treatment depends on the plan terms shown at checkout. Contact support before changing plans. No undisclosed automatic charge will be made.
Request process
Email azixaOfficialsupport@gmail.com with the subject “Refund Request – Azixa” and include the registered email, order or transaction ID, affected service, issue description and non-sensitive screenshot or video evidence. Never send passwords, cookies, OTPs or payment PINs.
Review and processing
We will acknowledge a complete request and communicate the decision with a reason. An approved refund is sent to the original payment method, normally within 5–10 business days; the bank or payment provider may require additional time.
Payment disputes
Contact support first so we can investigate. Fraudulent or abusive payment disputes may lead to account restriction. Nothing in this policy removes rights available through the payment provider or applicable law.
Cancellation and expiry
A fixed-term membership ends on its stated expiry date unless renewed. Where recurring billing is offered, its cancellation method and next billing date must be displayed before purchase. Cancellation stops future renewal but does not automatically refund an already delivered period.
Contact
Refund support: azixaOfficialsupport@gmail.com · Support hours: 10:00 AM–11:00 PM IST.